Jacksons Law Livetrack – Case Management System
Jacksons Law is a major North East law firm that advises both commercial and private clients and practices across all core areas of law. Their need was for a central information management portal that they could use to update and share information securely with clients with regards the progress of cases
|Client||Jacksons Law LLP – Major North East based Law Firm|
Jacksons Law practice law in a wide variety of practice areas and as such the individual needs, or specialisations of case management in one practice area can differ widely from those of another. In addition Jacksons have a wide variety of clients all of whom have a range of individual case and account reporting expectations, the challenge for dotUK was to present a solution that could encompass all needs, yet remain simple and manageable.
With Jacksons operating out of multiple sites, and to alleviate information security issues of allowing external users into their infrastructure it was decided that a web based system would be the most cost effective and simplistic to deploy and mange. In addition it would allow us to operate a mobile optimised interface for end client users that operate on site and on the road.
The system was built with a concept of case ‘Systems’ where a System mapped generally to a specific area of legal practise, eg Personal Injury, Conveyancing, Employment Law etc, in this way we could apply system specific modules to the cases within and
hence extend the specific functionality. This also allowed us to extend Systems for use by key clients, offering an enhanced branding experience for key client end users, enhanced and client specific reports and metrics, and internally SLA highlighting to ensure contractual targets were met.
The overall concept was however kept simple, allowing Jacksons staff to create cases within their permitted systems, allocating cases to end clients and updating cases with notes, attach documents, and report key milestones. In addition modules that allowed the client to keep track of running costs, and report on costs on a cost centre basis were created. External access is managed fully by Jacksons, with a hierarchy of client user permissions that allow data access to be restricted in a granular manner to department heads or end users as required.
The system is accessed over SSL as an industry standard, and is hosted on dotUK’s own Cloud hosting infrastructure here in the North East that allows use to offer high availability, fault tolerance, non interruptive snapshot backups and clustering options based on the clients requirements.
For more information, or to discuss case management or end user self service solutions tailored to your industry requirements please don’t hesitate to contact us for a consultation.