| Each of our clients is different, and hence each of support and maintenance contracts is tailored precisely to the individual clients need. In fact some don't even want a contract, they just want to know there's someone they can trust to call should we be needed. The example below should be used as the starting point, and building blocks for your computer support requirements. Feel free to contact us and we'll discuss everything in detail.
|  | | That said, there are pros and cons to all sides, and before you consider someone to provide support services to your business, and livelihood, you want an idea of what you'll receive for your money. Below you will find the extracts from our entry level remote support / helpdesk contract. It has a cost of just £600 per annum (or £50.00 per calendar month), and is designed primarily for sole traders, home office workers, and small businesses. |
Entry Level remote Support Contract | Level: | Remote Hands Support & Maintenance
| Hours (PCM):
| 2 | Response:
| 72 Hours (Max) - Average. 24
| | Term: | 12 Months
| | Setup Fee: | £250.00 (Max - See Below)
| | Cost: | £600.00 (Ex. Vat)
| Work Covered The types of work covered, and therefore whicih dotUK are willing to carry out under this contract include, but are not limited to; - General IT Support / Maintenance
- Hardware / Software Installation
- Network Design / Support / Installation
- Web / Intranet / Ecommerce Design
- Bespoke Software Development and Integration
- Data Processing in relation to the customer's line of work
- General Consultancy with regard the customers's line of work
Unused / Additional Hours
Additional hours, in excess of those included within the contract above will be billed out on a monthly basis according to the additional charges schedule below. Unused hours are carried over from one month to the next on a 'good faith' basis. We appreciate that IT and Web support issues do not schedule themselves evenly over the course of a year, and the hourly level is not a hard use it or lose it limit. Unlike the mobile phone companies that tempt you in with 'x' minutes per month, we want to keep your business year on year!
Setup Fee Depending on the size, scale, and resources employed by your business we may be best served in spending a day onsite studying, and documenting your business's IT needs in order that we can better serve you in the future. In many cases this is un-necessary and will be covered in any pre-sales visits, and hence no cost will be levied. How ever in more complex cases we want you to be aware that there may be a one off charge. However, this is most likely to better serve you in the long run, as by being fully aware and appraised of your IT and/or Web Site resources we will be able to react and resolve any future support or maintenance requests more efficently.
Additional Charges | Call Out Charge: | 72 Hour Response
| £0.00
| Additional Labour (Remote)
| Per Hour(Working Hours, Planned)
| £25.00
| | Additional Labour (Onsite) | Per Hour(Working Hours, Planned) | £35.00
| | Call Out Charge: | Per Hour(Anti-Social Hours and/or Un-Planned) | £35.00
| | Additional Labour: | Per Hour(Working Hours, Un-Planned) | £50.00
| | Additional Labour: | Per Hour(Anti-Social Hours) | £75.00
| |
